Last Updated: June 5, 2024
Studio V, a company registered in Distrito Federal, Brazil (hereby "we", us" or "our"), operates a service (hereby the "Service") where a user or client (hereby "you", "your", or "User") may view and purchase original artworks from the artist Maria Savchenko, as well as its derivative works by means of our website, accessible at mariasavchenko.com (hereby the "Website"), using any tools and functions available at the Website.
By using the Service, you must agree to the following terms and conditions, which constitute a binding legal agreement between you and us.
The shipping cost and estimated shipping date are provided in the checkout page of this Website. We will contact you if we are aware of expected delays in your order. You may contact us concerning delays in your order at the email contact@mariasavchenko.com. Upon agreement with you, we may refund your shipping fee in case of delays that are not a result of Acts of God.
If you wish to cancel a purchase, please contact us at the email contact@mariasavchenko.com at your earliest convenience and within three business days.. If shipping arrangements have not been made by us yet, we will refund your order, retaining any processing fees and other costs that we might have incurred.
All delivered orders are final and cannot be returned or refunded. You must refuse to receive an order that is delivered damaged. If you receive an order from us with damaged goods, please contact us at the email contact@mariasavchenko.com at your earliest convenience and no later than the third business day since the delivery of the order (delivery day inclusive). In this case, we will open a claim for damaged goods with the shipping company, and you may be eligible for a refund depending on the results of this claim.
In case we are unable to fulfill your order, we reserve the right to cancel the order, and you will be refunded in full.
The Website collects information from the User in order to fulfill the Service objectives, such as:
The following information is stored by the Website in the User's browser application, in the form of cookies:
The Website only stores User information related to orders on its servers. All the information stored has been voluntarity provided by the User to us or to the payment processing partner.
You may disable the use of cookies in your internet browser if you do not wish the Website to store such information (however, the Website might not function properly if you do so). Please contact us at contact@mariasavchenko.com if you wish to inquire or to ask for the removal of any information about you stored in our servers.
We use a marketing service offered by Google, called Google Ads, as well as a traffic monitor also offered by Google, called Google Analytics. The Website stores relevant tracking information about the User as cookies to be shared with Google, as required by these services. Please refer to Google's Privacy and Terms. If you do not wish to share your data with Google for online tracking or marketing purposes, you may disable the use of cookies in your browser's configuration or discontinue using this Website.
We use the payment processing services offered by Stripe. The only information about the User that we provide Stripe is the composition of the checkout order. Stripe shares with us the contact information that you provide Stripe, as well as the status of the payment, so that we can fulfill the order. Please refer to Stripe's Terms of Service.
Any claims or disputes that you may have against us must be promptly informed to us by email at contact@mariasavchenko.com. You agree to try to resolve the dispute amicably with us, in good faith and within a reasonable timeframe, before resorting to court procedures, arbitration, law enforcement or any other public or private means of conflict resolution.
This Website and all its content and artworks are property of Studio V Serviços de Tecnologia da Informação LTDA. All rights reserved.